Your data
Delete your Journae Kids account and data
Journae Kids accounts are always owned by a parent or guardian. The adult who owns the account controls every child profile on it — and can permanently delete a single child profile, or the whole account, at any time.
Who can delete a Journae Kids account
Children never have their own Journae Kids login. Each child is a profile inside a parent or guardian's account, so only that adult can delete a child profile or the account itself. Nothing here needs anyone from our team to act on your behalf.
Delete your whole account
- Log in at journaekids.app and open Parent Space.
- Scroll to Delete your account.
- Type DELETE to confirm, then choose Delete my account.
Permanent account deletion removes:
- your parent account and sign-in details
- every child profile on the account
- journeys and moments
- photos, scans and thumbnails
- videos
- audio and voice notes
- all other attachments
- notes and captions
- reminders and reminder settings
- growth points, badges, recaps and other progress information
- Then & Now comparisons
- family-access records and invitations
- saved rewinds, play-session records and other associated child data
Photos, videos and voice notes are deleted from our private file storage as part of the same action, not only from our database. If any file cannot be removed, the deletion stops and tells you, so you are never told your data is gone while media still exists. Deletion is immediate and cannot be undone.
Delete a single child profile
- Log in and open Parent Space.
- Choose the child, then open their Family & Privacy centre.
- Scroll to Delete child profile.
- Type the child's name to confirm, then choose Delete child profile.
This permanently removes that child's journeys, moments, photos, videos, voice notes, attachments, notes, comparisons, badges, progress and family-access records, including their stored media files. Your account and any other children on it are untouched.
If you cannot log in
Email privacy@journaekids.app from the email address on the account and ask us to delete your Journae Kids account and data. Include only the account email address. We will verify that you control that address before deleting anything, and we aim to complete verified requests within 30 days.
Please never send passwords, photographs of your child, or any other sensitive information about your child by email. We will never ask you for them.
What we keep, and for how long
Your content is kept for as long as your account and child profiles exist, unless you delete individual moments sooner. When you delete a child profile or your account, that child's data and media are permanently deleted from live systems straight away, and clear from routine encrypted backups on our normal backup cycle.
Journae Kids does not take payments, so there are no billing or purchase records to retain. We may keep a minimal, non-content security record that a deletion took place where we need it to protect accounts from abuse, and anything a law actually requires us to keep. We do not keep your child's photos, videos, notes or progress for any other reason.
More about your data
See our Privacy Policy, Children's Privacy page and Safety Centre. Privacy questions: privacy@journaekids.app.